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2018 News Releases

 

Year

 


Complaint Policy and Process Overhaul

Date : 21 / 09 / 2018
Author : WIA

The WIA Board has recently focused on the formal complaints process within the WIA.

A formal and transparent complaints process is an important part of governance of organisations small and large, as is providing periodic updates of the status of pending and resolved complaints.

Attached is an update that includes high level details of the nature of some complaints, it contains no details pertaining to the actual complainants.

The WIA Board has accepted in full the recommendations proposed following a review to improve the efficiency and effectiveness of the existing complaints process and these are outlined in the attached report.

If you have any further comments then please email support@wia.org.au


Related Files


WIA 2018 Complaints Report V2.1 (20180920).pdf



Page Last Updated: Friday 21 September 2018 at 21:56 hours by Justin Giles-clark

 

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